Job Description

Job Title: Director of Operations (Bilingual Mandarin)

Location: Fontana, CA (Onsite)

Term: Full-Time / Permanent

Salary: $150,000 – $190,000 per year (OTE)

Industry: Transportation, Logistics, Supply Chain & Storage

About the Role

We are seeking an experienced and bilingual Operations Director to lead and optimize our multi-site warehouse and fulfillment operations. This is a strategic leadership role where you’ll oversee in-house and 3PL performance, drive efficiency, manage budgets, and play a key role in shaping the company’s long-term supply chain strategy.

Key Responsibilities

• Oversee both self-operated and 3PL warehouse performance, ensuring efficiency, scalability, and high service quality.
• Design and implement effective warehouse management processes to increase capacity and reduce costs.
• Monitor, analyze, and leverage operational data to improve warehouse systems and performance.
• Partner with executive leadership to define business strategies, considering market trends, emerging technologies, and customer needs.
• Lead multiple projects simultaneously, including vendor management, contract negotiations, and system upgrades.
• Optimize operations to reduce property damage, loss, and return-related costs.
• Manage overall budgets for fulfillment centers, transportation, and capital projects.
• Direct upgrades and expansions of fulfillment centers to support company growth.
• Implement warehouse management system (WMS) improvements to streamline workflows and enhance customer service.
• Report and present financial results, performance metrics, and strategic goals to executives and stakeholders.
• Ensure compliance with company policies and foster a high-performing, engaged team culture.

Qualifications

• Bilingual proficiency in Mandarin and English is required due to frequent communication with Mandarin-speaking clients and partners.
• Bachelor’s degree or higher in Business, Supply Chain, Logistics, or a related field.
• 10+ years of logistics and warehouse management experience.
• 5+ years of senior leadership experience managing multi-site fulfillment centers.
• Strong knowledge of warehouse operations, policies, and best practices.
• Proven ability to deliver strategic assessments and drive operational improvements.
• Hands-on experience in project management, process engineering, systems integration, and ROI-driven solutions.
• Demonstrated success leading, mentoring, and inspiring high-performance teams.
• Solid understanding of China export policies and international logistics.
• Strong problem-solving, analytical, and communication skills.
• Ability to thrive in a fast-paced environment with multiple priorities and tight deadlines.
• Willingness to travel as required.

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