CRM Lead Job at Now100, San Jose, CA

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  • Now100
  • San Jose, CA

Job Description

Job Title: CRM Lead

Location: San Jose, CA.

Required Skills

  • 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
  • Solid understanding of customer service operations and CRM/contact center best practices.
  • Strong communication, stakeholder management, and onsite leadership skills.
  • Ability to create detailed functional and technical documentation.
  • Experience managing projects in cross-functional enterprise environments

Preferred Skills:

  • Oracle certifications (e.g., Oracle B2C Service Certified).
  • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
  • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
  • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

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