Technical Services Manager Job at Norwegian Cruise Line Holdings Ltd., Miami, FL

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  • Norwegian Cruise Line Holdings Ltd.
  • Miami, FL

Job Description

JOB SUMMARY

Lead our in-house Riding Teams, designed to support technical projects and maintenance onboard our vessels. This role will be instrumental in ensuring the effective planning, training, deployment, and oversight of multi-disciplinary riding teams, in close collaboration with the shipboard and shoreside technical teams, including drydock projects.

POSITION RESPONSIBILITIES

  • Collaborate with Technical Superintendents to develop detailed scopes of work for riding team relevant onboard technical annual and drydock works and projects.
  • Plan and coordinate the deployment and scheduling of riding teams in accordance with vessel itineraries and project timelines.
  • Ensure riding teams are adequately trained, equipped, and certified for their specific areas of responsibility.
  • Maintain and manage toolboxes and specialized equipment required for riding team operations.
  • Supervise the execution of work remotely or onboard to ensure quality, safety, and adherence to regulatory requirements.
  • Monitor progress of riding team projects and provide regular updates and reports to the Director of Technical Services and the vessel-specific Fleet Senior Director and Technical Superintendents.
  • Promote and ensure a strong safety culture within the riding teams, complying with all company safety policies, environmental standards, and international regulations.
  • Ensure that all work is conducted in accordance with classification society standards, flag state requirements, and other regulatory bodies.
  • Assist in onboarding new riding team members, including mentoring and development of technical skillsets.
  • Support cost control initiatives by optimizing in-house capabilities and tracking performance against project budgets.
  • Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Marine Engineering, HVAC, or related technical field.

EXPERIENCE

  • Minimum 5 years of experience in Technical/HVAC operations within the maritime or cruise industry. Prior sailing experience or shipboard supervision experience is a plus.

COMPETENCIES & SKILLS

  • Familiarity with maintenance planning systems (e.g., AMOS) and other marine technical platforms.
  • Familiarity with ILO, MARPOL, SOLAS, and ISM Code standards related to marine maintenance activities.
  • Strong understanding of shipboard systems, technical maintenance, and repair practices.
  • Ability to develop and manage complex project plans in coordination with Technical Superintendents and other project stakeholders.
  • Knowledge of international maritime regulations, classification society rules, and environmental standards.
  • Experience supervising multi-disciplinary technical teams, preferably in a shipboard or drydock environment.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Project, Outlook, and report generation tools.
  • Strong interpersonal and collaborative skills with the ability to work across departments and with shipboard staff.
  • Excellent organizational and time management abilities.
  • Able to travel and work aboard vessels as required for approximately 30% of the year.

Job Tags

Work at office, Remote work,

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