Job Description

About Shyld AI

Shyld AI is building the world’s first platform of Physical AI Agents to automate infection prevention and operational intelligence within hospitals and beyond. Our autonomous UV-C disinfection systems, coupled with multi-modal sensing and AI, are deployed at leading health systems such as Stanford, Sutter, Kaiser, Tenet, and Prisma Health. As we scale deployments nationwide, we are looking for a hands-on and detail-oriented Technical Operations Manager to drive assembly, delivery, deployment, and customer onboarding.

Role Overview

The Technical Operations Manager will oversee the full operational lifecycle of Shyld AI’s devices and services—from production and supply chain coordination to customer site deployment and onboarding. This role bridges technical execution and customer success, ensuring that every Shyld AI device is manufactured, shipped, installed, and activated seamlessly in healthcare environments.

You will work cross-functionally with engineering, product, supply chain partners, and customer success teams, playing a critical role in scaling Shyld AI’s operations and ensuring high-quality delivery to our customers.

Key Responsibilities

Assembly & Production Management

• Oversee in-house assembly processes and coordinate with manufacturing partners.
• Develop and enforce quality control procedures to ensure reliable, compliant devices.
• Maintain accurate build records, inventory, and production schedules.

Supply Chain & Logistics

• Manage procurement of components, vendor relationships, and supplier performance.
• Forecast material requirements and optimize supply chain costs.
• Coordinate shipping, logistics, and inventory control for timely deliveries.

Deployment & Customer Onboarding

• Plan and execute device installations at hospitals and healthcare facilities.
• Coordinate with customer teams (EVS, OR managers, infection prevention, IT) to ensure smooth deployment.

Cross-Functional Collaboration

• Work closely with engineering to communicate field feedback and support iterative improvements.
• Partner with customer success to track deployment KPIs, resolve issues, and drive ongoing value for customers.
• Support regulatory and compliance documentation related to installations and product handling.

Operational Excellence

• Establish SOPs for scalable assembly, delivery, and onboarding.
• Track operational KPIs (delivery timelines, deployment success rates, customer readiness).
• Continuously improve efficiency and reliability of operations.

Qualifications

• Bachelor’s degree in Engineering, Operations, Supply Chain, or related field (or equivalent experience).
• 5+ years of experience in hardware operations, supply chain management, or technical deployment in a startup or healthcare technology company.
• Strong understanding of manufacturing, logistics, and field deployment processes.
• Excellent project management and problem-solving skills.
• Strong communication skills for interfacing with both technical teams and hospital customers.
• Ability to thrive in a fast-paced startup environment and adapt to evolving priorities.

What We Offer

• Opportunity to help shape the future of Physical AI in healthcare.
• Competitive salary and benefits.
• Hands-on role with direct impact on patient safety and hospital efficiency.
• A collaborative, mission-driven team environment.

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