Job Description

Operations Manager

Rochester, NY

JK Executive Strategies is proud to partner with a growing, privately-owned organization based in Rochester, NY, in search of their next Operations Manager. This newly created role reflects the company’s entrepreneurial, thriving, and innovative outlook – committed to delivering exceptional products/services.

The Operations Manager will serve as the day-to-day operational leader, partnering closely with the CEO, who will remain focused on vision and growth strategy. The successful candidate will bring structure, discipline, and accountability to the organization by building scalable processes, leading teams, and ensuring seamless execution across all departments as the company continues to expand.

If you’re an action-oriented, results-driven professional with an entrepreneurial edge who enjoys building structure and growing local businesses, this could be the right opportunity for you.

Responsibilities

• Lead and oversee all day-to-day operations across departments including sales, design, production, shipping/receiving, and sourcing.
• Analyze, design, implement, and continuously improve end-to-end operational processes to increase efficiency, reduce errors, and eliminate operational gaps.
• Build and maintain scalable operational infrastructure, systems, and workflows to support growth.
• Establish, track, and analyze KPIs for individuals and departments; set performance expectations and hold teams accountable.
• Manage, develop, and coach employees at all levels, including performance management, recognition, corrective action, and succession planning.
• Ensure cross-department collaboration and smooth handoffs throughout the full lifecycle of projects and operations.
• Oversee staffing plans, workforce development, and training to ensure the organization is properly resourced for current and future demand.
• Evaluate and improve operational systems and software, including sales, CRM, and production-related tools.
• Material ordering and oversight of inventory management.
• Execute growth initiatives by translating the Owner’s strategic vision into disciplined operational action.

Requirements

• Bachelor’s degree in Business, Operations Management, or a related field preferred.
• 5+ years of operational leadership experience in a growth-oriented organization.
• Experience in sales, design, production, shipping/receiving, and sourcing, preferred.
• Strong background in process development, KPI implementation, and operational accountability.
• Highly organized, detail-oriented, and disciplined with strong problem-solving skills.
• Demonstrated ability to lead through change and operate effectively in fast-paced, high-pressure environments.
• Strong financial and operational acumen with a data-driven mindset.
• Excellent communication skills and the ability to partner effectively with ownership.
• Familiarity with entrepreneurial environment a plus.
• Experience with ShopVOX a plus.

Salary Range

• $80k-$95k with incentive opportunities to be developed based on performance and company growth.

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

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