Job Description

Operations Associate

We are seeking a detail-oriented and proactive Operations Associate to join our growing team and help optimize our operational processes, strengthen partnerships, and drive efficiency across the business.

Key Responsibilities:

Coordinate pre-shipment preparation, carrier bookings, cargo pickup, and delivery schedules. Create and track real-time capacity on the company platform and proactively updating carrier and marketplace data to ensure accuracy and transparency.

Resolve operational issues such as delays, customs hold, and cargo damage in compliance with protocols.

Maintain and update shipment documentation, AWBs, and Proof of Delivery records.

Generate KPI dashboards and operational reports to track performance and reliability.

Support business growth through SWOT analysis and market expansion initiatives.

Draft press releases and coordinate with PR partners to enhance brand visibility.

Streamline workflows by semi-automating operational processes.

Qualifications

• Bachelor’s degree in business, Supply Chain, Logistics, or a related field (preferred).
• 1–3 years of experience in operations, logistics, air cargo, or SaaS platform support.
• Strong analytical and problem-solving skills with experience in data tools (e.g., HEAP, STATS, Excel, or BI dashboards).
• Excellent communication and stakeholder management skills.
• Ability to multitask, prioritize, and thrive in a fast-paced, startup environment.
• Familiarity with risk assessment, compliance standards, or air cargo processes is a plus.
• Strategic thinker with a creative approach to problem-solving.

On-site, in the office 4 days a week as this offers the chance to immerse yourself in the energy of our headquarters, collaborate with the founder, and experience our new customer experience center.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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