Job Description

This position is 3rd Shift- the working days/hours are Wednesday 9 PM- Thursday 8 AM, Thursday - 9 PM - Friday 8 AM, Friday - 9PM - Saturday 8AM, & Saturday - 9PM - Sunday 8AM.

The IT Operations Associate provides Tier I operational monitoring and basic support for the Finish Line Enterprise IT environment. The associate will actively monitor applications, network, and hardware alerting against outages and degraded conditions. Will maintain regular backups and monitor applications. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:

Duties:

• Provide 24X7 monitoring and basic support for IT systems including but not limited to: Network Circuits, Network Hardware, Servers, Applications, Web, and Scheduled Jobs (Peoplesoft, Control-M)
• Acts as main point of contact for monitoring, maintenance and test and turn-up of network infrastructure initiatives for all Finish Line locations (MPLS, Broadband, Wide Area Network (WAN)
• Monitors system health of servers (Physical/Virtual), Databases (SQL, Informix, Oracle), and Network (Cisco/Meraki)
• Monitors processes such as Finish Line Store nightly sales polling, financial and inventory movement jobs.
• Alerts against outages and performance issues to on-call IT personnel
• Performs basic testing and troubleshooting of network issues
• Works with Telecommunication vendors for Moves, Adds, and Changes as well as network outages for dispatches and troubleshooting
• Responsible for updating documentation as it relates to incidents and procedures

Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Education and/or Experience:

Associates Degree or equivalent work experience with an emphasis on networking technologies; 1 to 2 years of experience in an IT Operations or Help Desk environment preferably with MPLS Wide Area Network (WAN) experience.

Communication Skills:

Ability to read and understand documents such as operating instructions, government forms, procedural manuals. Ability to write routine reports and business correspondence. Ability to effectively present information and effectively respond to questions via telephone, email, written communications, and in person.

Decision Making/Problem Solving Skills:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel and Outlook.

Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 2 hours at a time regularly
• Walk or move from one location to another
• Periodically may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally

Work Environment:

The work environment for this position is a moderately noisy office setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the Company policy.

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