Job Description

Key Responsibilities

Global System Leadership

• Oversee global QAD ERP and EDI platforms, ensuring 24/7 operational support across time zones.
• Maintain system uptime, performance, and availability in compliance with international SLA requirements.

Project Management & Strategy

• Lead and deliver large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives.
• Partner with business units in North America, EMEA, LATAM, and APAC to gather requirements and deliver scalable, regionally compliant solutions.

Team Management

• Lead a team of technical analysts and developers
• Establish governance, standardization, and best practices across the QAD & EDI landscapes.

Integration & Compliance

• Ensure secure, reliable integration between QAD, EDI, and external systems including MES, PLM, WMS, CRM, and third-party logistics (3PLs).
• Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2).

Vendor & Partner Collaboration

• Manage global EDI VAN and ERP service providers, including contract negotiation, escalation, and roadmap planning.
• Collaborate with QAD and technology partners to optimize licensing, cloud migration strategies, and support frameworks.

Continuous Improvement

• Drive automation, standardization, and system enhancement initiatives.
• Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times.

Required Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related discipline.
• 7+ years of experience with QAD ERP (SE/EE), including deployment across multiple countries or business units.
• 7+ years of EDI experience, including X12, EDIFACT standards, mapping, and trading partner setup.
• Demonstrated success managing global, cross-functional technical teams.
• Strong understanding of enterprise manufacturing, supply chain, and financial workflows.
• Familiar with tools such as QXtend, QAD Automation Solutions, Dell Boomi, TrustedLink, or IBM Sterling.
• Experience with Progress 4GL, Unix/Linux, SQL, and system monitoring tools.
• Proficiency with Microsoft development technologies including .NET, Power Platform, and SQL Server.
• Excellent organizational and communication skills, with fluency in English (multilingual a plus).

Preferred Qualifications

• Experience in highly regulated industries (e.g., automotive, life sciences, aerospace).
• Familiarity with Agile/SAFe methodologies and global change control processes.
• Certifications: PMP, ITIL, QAD Associate/Professional.

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