Job Description

A highly respected and exceptionally stable leader in the custom printing and packaging industry is seeking a Customer Services Associate to join its Client Services team. This is a customer-facing role at the center of sales, design, and project execution—ideal for someone early to mid-career who enjoys translating customer needs into real, tangible products.

This organization is widely regarded as one of the best in the industry , known for delivering highly customized, premium packaging solutions and consistently “pressing the limits” of what’s possible.

The Role:

The Customer Services Associate serves as the primary liaison between customers, Sales, and Project Management. You will own customer communication, qualification, specifications, and proposal development—ensuring projects are accurately defined and set up for successful execution.

Once a job is awarded, you’ll partner closely with Project Management, remaining customer-facing throughout production to communicate progress, manage expectations, and ensure a smooth experience from start to finish.

Key Responsibilities

• Serve as the primary customer contact during pre-production and active job phases
• Partner with Sales to qualify opportunities and gather technical, application, and commercial requirements
• Create and manage RFQs, proposals, and pricing packages
• Coordinate with design and structural teams on white paper comps, carton fit-to-product, and layouts
• Review customer artwork for completeness and quote readiness
• Track timelines, milestones, and budgets and provide regular customer updates
• Act as a liaison between customers and internal teams to manage changes and resolve issues
• Support formal handoff to Project Management and remain involved as a customer advocate through delivery

Preferred Qualifications

• Bachelor’s degree (graphics, art, or related field preferred but not required)
• 1–5+ years of experience (entry-level candidates with strong internships will be considered)
• Background in printing, packaging, or graphics strongly preferred
• Operations experience (Project Management, Customer Service, Inside Sales, Estimating, Procurement, etc.)
• Basic project management skills and ability to juggle multiple workstreams
• Comfortable and professional in customer-facing communication (phone & email)

Compensation & Benefits

• Base Salary: $70,000–$105,000 (up to $110,000 depending on experience)
• No bonus structure
• Benefits begin after 30 days and include:
• Medical, dental, and vision
• 401(k) with strong employer match (50% of first 4% + 50% of next 6%)
• 10 PTO days, 3 sick days, 1 floating holiday (PTO negotiable)
• 6 company holidays

Why This Opportunity

• Exceptionally stable, well-established industry leader
• Known as a premier provider of high-end, custom packaging solutions
• Exposure to exciting, complex projects and luxury-brand work
• Clear partnership across Sales, Design, and Project Management
• Strong platform for career growth within packaging and print

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