Job Description

Job Details: Administrative Assistant

Pay: $16.72 per hour (Weekly Pay)

Location: Phoenix, Arizona 85012

Schedule Details: Monday - Friday | 8 AM - 5 PM

Job Description

We are looking for a dependable and detail-oriented Administrative Assistant to support daily operations within a State of Arizona agency. The ideal candidate is professional, organized, and customer service–focused, with the ability to manage a high volume of calls, coordinate appointments, and handle sensitive information with accuracy and discretion.

This individual is comfortable working in a fast-paced environment, follows established procedures, and exercises sound judgment when assisting staff, claimants, medical providers, and external partners. Strong communication skills, basic computer proficiency, and the ability to track and complete daily assignments are essential for success in this role.

Responsibilities:

• Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records.
• Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service. The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions.
• Responsibilities include locating specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator. Scheduling consultative examinations (CE) including follow-up phone calls to claimants. Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors.
• Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants. Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant’s attorneys to answer basic status questions.
• Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators.
• Ensures daily assignments are disseminated and completed using a tracking system.
• Conduct case development activities which require analysis and judgment.

Required Skills and Knowledge:

• Customer Service internal/external
• Scheduling/ front desk experience
• Computer skills

Preferred Skills

• Bilingual

Job Tags

Similar Jobs